# Prime Ops
> Off-duty police staffing for Washington State. Prime Ops staffs off-duty police officers, active and retired (HR218 verified), for construction, traffic control, retail, schools, healthcare, events, and more. Founded in 2018 in Puyallup, Prime Ops built its own scheduling platform and took it national in 2021 as illuno. Today Prime Ops operates as illuno’s Washington arm: same local team, running on the platform we built. 1,000+ officers. 95%+ fill rate. 300,000+ hours staffed. Every officer ID.me identity verified.
Prime Ops is a Washington-licensed off-duty police staffing operator serving construction sites, traffic control firms, retail, schools, healthcare facilities, property managers, event organizers, telecom and utility contractors, and real estate businesses. Officers are active-duty police or retired LEOs with verified HR218 credentials. We’re the only WA operator running a mobile marketplace (the same illuno platform we built and took national in 2021). 95%+ fill rate statewide. Largest independent officer roster in the state. Identity verification through ID.me, the same system used by the IRS, VA, and 30+ state governments.
Service area: Washington State. Coverage includes Seattle (King County), Tacoma (Pierce County), Bellevue (King County), Everett (Snohomish County), Puyallup (Pierce County), Olympia (Thurston County), Spokane (Spokane County), Vancouver (Clark County), and every major Washington municipality.
Office: 702 South Hill Park Dr #103, Puyallup, WA 98373
Phone: (253) 677-9676
Email: admin@primeops.org
Hours: Operations run 24/7. Office Mon-Fri, 8 AM-5 PM Pacific Time.
## Industries
- [Construction](/industries/construction): Off-duty police protect Washington construction sites: equipment, materials, and after-hours liability. Not a security guard in a vest.
- [Traffic Control](/industries/traffic-control): 75% of Prime Ops’ work. Officers flag for AWP, TMI, Integrity Traffic, and direct contractors across Washington.
- [Entertainment & Events](/industries/events): Officers staff Washington concerts, festivals, sporting events, and private gatherings. Crowd authority, real radio interop.
- [Healthcare](/industries/healthcare): Officers secure Washington hospitals, clinics, and behavioral health facilities. ID.me identity verified, HR218 service credentialed.
- [Schools](/industries/schools): Officers protect Washington schools: zones, sporting events, special occasions. Real radio interop to local dispatch. Police officers parents recognize.
## More Industries
- [Retail](/industries/retail): Officers prevent loss at Washington retail. Loss prevention, on-site presence, A real police presence, the deterrent customers respect and would-be threats avoid.
- [Property Management](/industries/property-management): Officers patrol multifamily, commercial, and residential properties across Washington. Real authority for tenant safety, lease enforcement, and incident response.
- [Real Estate](/industries/real-estate): Officers cover open houses, vacant properties, and high-value transactions. Identity proofed by ID.me, you get the officer you booked.
- [Telecom](/industries/telecom): Officers respond for fiber installs, emergency storm deployments, and utility routing across Washington. We provide the officer AND the traffic plan.
## About
- [About Prime Ops](/about): Origin story, leadership, and the team that built illuno.
- [For Officers](/officers): WA-licensed officers can sign up to claim off-duty shifts via the illuno platform.
## Contact
- [Contact](/contact): Most operators sign up directly. If you’d rather start with a conversation, our team is here.
## What Makes Prime Ops Different
- Only WA off-duty operator with a mobile marketplace. Other providers run on pen-and-paper or out-of-state call centers. We’re the only WA operator with an app officers actually use.
- 95%+ fill rate statewide. When the local department’s coordinator says no, we still staff. Most months, we don’t miss a shift.
- 1,000+ active and retired officers. Largest independent roster in Washington. Every WA municipality covered.
- We built the platform. Prime Ops is the original team that built illuno, the marketplace your officers are already on. Same platform powering off-duty staffing in 40+ states.
- Every officer verified twice. Identity proofed by ID.me, the same system the IRS, VA, and 30+ state governments use. Every retired officer also carries HR218 (10+ years of service, retired in good standing).
- Police officers, not security guards. Real radio interop. Active-duty or retired LEOs from Washington departments.
- Founded in 2018 in Puyallup. 300,000+ hours staffed. 8+ years of continuous operations.
- Direct client access: book shifts in the illuno app. No call center, no waiting.
## Common Questions
- Who owns and operates Prime Ops? Prime Ops is illuno’s Washington arm. We started in 2018 as a family business in Puyallup, built our own scheduling software, and took it national as illuno in 2021. Today Prime Ops runs Washington on the platform we built.
- Where is Prime Ops based? Headquartered in Puyallup, Washington. Officers cover every WA municipality.
- What does Prime Ops offer? Off-duty police staffing across nine industries: Construction, Traffic Control, Entertainment & Events, Healthcare, Property Management, Real Estate, Retail, Schools, and Telecom.
- Are Prime Ops officers actually police? Yes. Active-duty sworn officers from Washington departments plus retired LEOs (HR218 verified, 10+ years of service, retired in good standing). Every officer’s identity is verified by ID.me. No security guards.
- How quickly does Prime Ops deploy? Most requests staffed within 24 hours. Same-day requests on weekdays are usually fine. 95%+ fill rate statewide.
- Is Prime Ops licensed? Yes. Fully licensed in Washington. $5M general liability, $1M auto. Certificates available on request.